Diese Erfolgsgeschichte wurde mir von Taku Ogawa zugetragen:
Hello my name is Mr. Taku Ogawa. I am an administrator in a hospital in Japan. The most important thing in working at a hospital is being able to ensure everyone’s happiness. We all must share the responsibility when we are working together to make our patients happy. When we receive compliments or praise we share them with our entire staff. If our staff is happy then we can do a better job. 2 years ago, our hospital won an MB Award for management quality. We won this award because our staff works well together as a complete and functioning unit.